Frequently Asked Questions
Sales Tax & Exempt Orders
Do I have to pay sales tax, I’m ordering for a school?
Shipping & Handling
How much is shipping and handling?How much is expedited shipping?
Return Information
How do I return merchandise?
Other Information
Address, Federal ID, Dun & Bradstreet ID?
Sales Tax & Exempt Orders
Q: Do I have to pay sales tax, I’m ordering for a school?
A: A1: We currently charge sales tax for orders shipped within these states:
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• California
• Florida
• Illinois
• Maryland
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• New Jersey
• North Carolina
• Texas
• Washington
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If you will be shipping your order to one of these states and you work for a school, please read below (A2).
A2: If you are placing an order on behalf of a school that is tax-exempt, please include your school's tax-exempt number during the ordering process with the shipping information. Once your order is placed, you will be asked to fax the tax-exempt certificate for your school.
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Shipping & Handling
Q: How much is shipping and handling?
A: • Continental U.S.: 15% of merchandise subtotal with $8.00 minimum.
• Alaska, Hawaii, APO/FPO & U.S. Territories: 15% of merchandise subtotal with $8.00 minimum; all orders will be shipped via UPS or Priority Mail.
• Canadian Orders: 20% of merchandise subtotal with $20.00 minimum. When shipping to a physical address, PCI will ship via UPS and pay ALL customs, brokerage, and GST expenses.
• International Orders: 5% handling plus actual shipping cost and insurance.
(Rates are based on best method of transport for your area.)
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Q: How much is expedited shipping?
A: Expedited Shipping charges (2ND Day, Next Day Air) are available at an additional charge based on real-time quotes from major shippers in your area. We will always select the most economical method to get your products to you.
Please call PCI customer service at 1-800-471-3000 for rate information.
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Return Information
Q: How do I return merchandise?
A: If you are not satisfied with a purchase, please call 800-471-3000 for a return authorization number (RMA) within 30 days of the shipment date. Merchandise should not be returned prior to the issuance of an RMA. The buyer is responsible for return shipping of any merchandise, unless an error occurred on PCI’s part in shipping your order. Special orders cannot be returned.
The item(s) must be complete and in good and resalable condition. All packaging, instructions, and other materials included with the goods being returned are also considered to be “merchandise.”
Please include a copy of the invoice with your RMA on it to ensure proper credit to the correct account.
In order to receive a refund for the item(s) purchased, the item(s) must be returned with a written request for a refund within 30 days of the shipment date. Otherwise, a credit will be issued. All unused credits expire one year from date issued. If the order was paid for with a credit card, the refund must be applied to the same credit card; a refund check will not be issued.
Refunds/credits will be issued for the purchase price of the merchandise and any applicable sales tax. Shipping charges are not refundable unless an error occurred on PCI’s part in shipping your order.
For complete disclosure of PCI’s Terms & Conditions, please click here: http://www.pcieducation.com/service/termsandconditions
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Other Information
Q: Address, Federal ID, Dun & Bradstreet ID?
A:
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Address & Phone Numbers
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4560 Lockhill Selma Rd., Ste. 100
San Antonio, TX 78249-2075
P.O. Box 34270
San Antonio, TX 78265-4270
210-377-1999 (Local)
800-594-4263 (Toll-Free)
Fax: 888-259-8284
Call us at 1-800-471-3000
Monday - Friday 8am to 5pm (CST)
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PCI Education W-9 Form
Publisher/Copyright Holder Statement
Return Policy
Federal Tax I.D. #: 74-2929624
Dun & Bradstreet #: 55-652-4015
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